Professional Experience

Bridge digital divides to ensure technology serves as an enabler rather than a barrier.
Spearhead initiatives that harness AI, data-driven solutions, and innovative tools to enhance accessibility for Morgan's members.

Grew YOY profitability by 19% in first year when revenue had been stagnant for 5 years prior. Delivered a 50% CAGR in first two years.

Achieved nearly 2X industry benchmark for annual revenue per employee.

Effectively transitioned the service based company to offer platform solutions with recurring revenue, growing top line revenue by 52% YoY.

Redefined the company’s primary purpose to reflect its mission and successfully completed the auditing process to receive certification as a B-Corp.

Global recognition for “Best Mobile Platform” and “Most Innovative Initiative” in addition to contributing directly to a 27% increase in margin from digital revenue.

Contributed to 80% reduction in buyer’s remorse rate for products sold through operators with highest OEM rating and more than $10M in repair cost avoidance. 

Grew online revenue 121% YOY with 69% of unlocked phone market.