Professional Experience
Technology Advancement
Bridge digital divides to ensure technology serves as an enabler rather than a barrier.
Spearhead initiatives that harness AI, data-driven solutions, and innovative tools to enhance accessibility for Morgan's members.
President and Co-Owner: 2020-2024
Grew YOY profitability by 19% in first year when revenue had been stagnant for 5 years prior. Delivered a 50% CAGR in first two years.
Achieved nearly 2X industry benchmark for annual revenue per employee.
Chief Executive Officer: 2018-2020
Effectively transitioned the service based company to offer platform solutions with recurring revenue, growing top line revenue by 52% YoY.
Redefined the company’s primary purpose to reflect its mission and successfully completed the auditing process to receive certification as a B-Corp.
Chief Digital Officer: 2013-2018
Global recognition for “Best Mobile Platform” and “Most Innovative Initiative” in addition to contributing directly to a 27% increase in margin from digital revenue.
Head of North American Operations, Sales & Marketing, P&L: 2003-2013
Contributed to 80% reduction in buyer’s remorse rate for products sold through operators with highest OEM rating and more than $10M in repair cost avoidance.
Grew online revenue 121% YOY with 69% of unlocked phone market.